christinadonnell.com FAQ

Click on a link below to go to an FAQ section:

Orders FAQ
Products and Workshops FAQ
My Account FAQ
Contact FAQ


Orders FAQ

When will my order be shipped?

Orders for physical products placed on our site (books, CDs), will ship within 48 hours.


How do I check the status of my order?

Login to your account and your most recent orders will be listed in your “My Account” page, along with the status of each order. To view your orders, simply scroll down to the Order Information section. To see the detail of an order, simply click the “View” link next to each order.


How will I know that my registration in a Workshop is confirmed?

Within 48 hours of registering for a workshop, you will receive confirmation of your registration and enrollment. This confirmation will be sent via email to the email address we have on file for your account.


How do I track my order shipment?

Within 48 hours of placing an order for physical product, you will receive an email from us notifying you of shipment. All domestic orders are shipped via U.S. Postal Service. International orders are shipped via U.S. Postal Service Priority Mail International.

Please note that orders shipped via the U.S. Postal Service do not include tracking. If you require tracking on your shipment, please contact us via email at or give us a call at (612) 839-6300.


What credit cards do you accept?

You can shop online with us using Visa or MasterCard.


When is my credit card charged?

Your credit card is charged for your order at the time that your order is placed.


How long will it take to receive my order?

You can expect your domestic order to arrive within 2 - 5 business days from the time it is shipped. International orders are usually received within 6 - 10 business days from the time they are shipped.


I placed an order, but I did not receive a confirmation email.

First, check to see if the order confirmation email went into your junk mail folder. If it did, be sure to add our email address, to your address book to prevent this in the future and to ensure that all of our emails regarding your orders reach you.

If you cannot find our email anywhere, please let us know via email at or give us a call at (612) 839-6300.


My order arrived with the wrong item.

Mistakes will sometimes happen, and we apologize for the error. Please give us a call at (612) 839-6300, or email us at and we´ll straighten it out immediately.


Can I return something I´ve purchased?

Yes. Simply mail your return to us within 10 days of its arrival, along with a note explaining the reason for your return to:

Attention: Returns
Winds Of Change Association, LTD
2388 University Avenue West
St. Paul, MN
USA 55114

We will send a full refund within 48 hours of receipt of the item. Please note, we do not reimburse for shipping charges.


I registered for a Workshop, but now I find I am unable to attend. What should I do?

If you must cancel your workshop registration, the following refund schedule will apply:

  • 100% refund – 22 days or more prior to start date
  •  80% refund – 15-21 days prior to the start date
  •  50% refund – 8-14 days prior to the start date
  •  No refund – Within 7 days prior to the start date or No Shows

Can I pay for my order with a personal check or money order?

Unfortunately, we are unable to accept checks and money orders for orders placed on our website at this time. If you prefer to pay for any product or workshop with a check or money order, please contact us directly at (612) 839-6300 or mail your payment (checks should be made out to Wind of Change) for product/workshop and registration to:

Winds Of Change Association, LTD
2388 University Avenue West
St. Paul, MN
USA 55114


I would rather not shop online. Can I call you with my order?

Call us at (612) 839-6300 and we will be happy to take your payment information over the phone.


How do I change an order I have already paid for online?

It is not possible for you to change an order that you have already placed online. However, if you find you have made an error or need to change an order you have just placed, please email us immediately at or give us a call at (612) 839-6300.


Can you ship an order outside the United States?

Yes. Simply place your order with Visa or MasterCard. International orders for physical products will be shipped United States Postal Service Priority Mail International.


Products and Workshops FAQ

I have a question about a product I purchased on the site.

When shopping on our site, you will notice a link just below the product name that says, “Ask a question about this product.” This is a quick and easy way to ask a question about one of our products or workshops. Click on the link, type your question in the “Message” box, and hit the “Send” button. We´ll get back to you promptly.


How far in advance can I sign up for a Workshop?

You can sign up once it is on the website. Most workshops reach maximum enrollment and close in advance. The website will indicate "enrollment full" when this occurs.


I just decided to enroll in a Workshop that is starting in a couple of days. Is this ok?

Enrollment in workshops closes 24 hours prior to the first day of the workshop. Be sure to enroll at least one full business day before the start of any workshop you want to attend.


Once I am enrolled in a Workshop, what can I expect?

You will receive an email once your enrollment in a workshop has been confirmed. Within two weeks prior to the workshop start date, you will receive a letter with pertinent information to help you prepare for the workshop. For some workshops, we will have information in the online classroom.

To access the online classroom, simply login to your account at christinadonnell.com and click “My Account.” Scroll down the page until you can view the section called “Course Information.” Simply click the “Enter Classroom” link next to each workshop in which you are enrolled to enter the classroom. Here you will find information pertinent to your workshop, any available download links, etc.

A classroom may not exist for all workshops.


My Account FAQ

I forgot my password. What do I do?

Retrieving your password is easy. Click on “Member Log In” at the top right portion of the screen. Then, click the “Forgot your password?” link. Enter your registered email address and we´ll send you a confirmation email along with instructions for resetting your password.

Simply follow the onscreen instructions for resetting your password.


How do I change my account password?

You may change your account password at any time by logging in, clicking “My Account”, and typing in your new password in the “Choose Your Password” section. Be sure to click “Save” when you are done.


I can´t remember the email address I used to register. What should I do?

We respect the privacy of our customers. If you forget the email address you used to register on the site, please give us a call at (612) 839-6300. We will ask you a few self-identification questions and then send confirmation of your registered email address to that email address.


I registered on your site, but I never received my activation link via email.

No problem! Simply go to the site and click “Member Login” at the top of the screen. Then, click the “Re-send it” link.


Can I see my previous orders?

Yes, simply login to your account. You will see a listing of your orders in chronological order. To view the details of an order, click its “View” link.


Can I ship my orders to an address other than my own?

Yes. Your account can store multiple ship-to addresses. We will store your ship-to addresses in your password-protected account until you change them. In Step 2 of the checkout process you are given the option of using your billing address as your ship to, or, you can click the "Add a new Shipping Address" button to add a new address.

To add or edit addresses in your account outside the ordering process, simply login and click the “My Account” link at the top of the page. Then, click the “Shipping Information” link.

NOTE: The billing address (default address) on your account MUST match the name and address on the credit card you are using. To update your billing address, simply login to your account, click the “My Account” link, and then click the “Account Information” link.


Contact FAQ

How do I contact you?

We welcome your questions and comments and are happy to assist you. You may contact us as follows:

Email:
Phone: (612) 839-6300

Mailing Address:

Winds Of Change Association, LTD
2388 University Avenue West
St. Paul, MN
USA 55114